Contact details including online contact forms are available here
The Council Tax and Benefits service hours of opening are 8:30am to 5pm Monday, Tuesday, Wednesday and Friday and 9:30am to 5pm on Thursday.
The service does have a 24 hour telephone self-service which can answer frequently asked questions. You can also use the self-service facility to make a payment through the automated payment line:
Council Tax 24 hour self-service: 0115 718 1777
- Press 5 to make a payment
- Press 6 if calling to discuss arrears on an account
- Press 7 to report a change of address
- Press 8 to set up a Direct Debit
- Press 9 to hear your account balance
Automated payment line: 0800 052 0173
Benefit 24 hour self-service line: 0115 718 4444
Customer Contact Centre
This service is available: Monday, Tuesday, Wednesday and Friday 8:30am to 5pm
This service is available: Thursday 9:30am to 5pm
Email us at firstname.lastname@example.org
Where appropriate please enter you Council Tax account reference in the subject heading of your email. If responding to a summons please also add the word ‘summons’ to the subject heading.
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