Broadmarsh Travel Centre and Shopmobility services have moved to Victoria Bus Station.

The Shopmobility service is located in the White Zone Car park of Victoria Shopping Centre. The address is:

Victoria Bus Station Travel Centre
York Street

All existing phone numbers will be transferred to the new sites.

Should you have difficulties in accessing our service from the Victoria Bus Station please call our staff on 0115 8761313 who will be happy to deliver/pick up a scooter to/from you at any location in the city centre when booked in advance

Access to Nottingham City Centre's shops and facilities with the free loan to members of self propelled or powered wheelchairs, 3 and 4 wheeled scooters.

How to become a member of Shopmobility

To join, you will need to complete a short application form, available either online, below or at the Shopmobility offices.The form must be returned in person to Shopmobility, along with photographic ID (such as a passport, driving licence or bus pass) and recent proof of your address (such as a bank statement, utility bill or council tax bill dated within the last 3 months).

Your membership card will be posted to your address and you should bring this card with you whenever you need to use the service.

We reserve the right to refuse the loan of any wheelchair or scooter at any time.

Contact the Shopmobility team for more information by phone - 0115 876 1313 or e-mail public.transport@nottinghamcity.gov.uk

What Shopmobility offers

Once a Shopmobility member, you have access to use to the following:

  • Free loan of self propelled or powered wheelchairs
  • Free loan of 3 or 4 wheeled scooters
  • Free parking for up to 4 hours at both Victoria Centre car park when using the Shopmobility services
  • Assistance with loading and unloading of shopping and equipment
  • Booking available up to 3 days in advance
  • Wheelchair accessible toilet at both sites

I'm only visiting Nottingham, can I use Shopmobility too?

Visitors to Nottingham can join Shopmobility on a temporary membership. Photographic ID must be shown (such as a passport, driving licence or bus pass) and recent proof of your address (such as a bank statement, utility bill or council tax bill dated within the last 3 months). The type of equipment available on loan to a temporary member may be restricted.

Opening Hours

Victoria Centre Shopmobility offices are open Monday to Friday 9am to 4:45pm (All equipment must be returned by 4:15pm) and Saturday 9am to 1:45pm (All equipment must be returned by 1:15pm)

Visiting by car

Victoria Centre Shopmobility

Located in the Victoria Centre's main car park off Woodborough Road (White zone, Cairn Street). Park in the special spaces which are available free for up to 4 hours.
If required, you can be met with your scooter in the car park, this can be arranged when you book.

Help or Assistance

Our staff are always willing to help. If you require special assistance please discuss when booking and we will try to accommodate your requirements.
If you need help once out and about, please call our Shopmobility Centre on 0115 876 1313.


To comply with our insurance, each member whether full or temporary must have a short training session to cover the operation of the motorised scooters and wheelchairs.

Please note: The scooter remains the property of Nottingham City Council throughout the duration of the hire. Your annual loan agreement with Nottingham City Council is not guaranteed to be renewed if there are no other members on the waiting list.

Contact Us

Tel: 0115 876 1313

Get our latest updates delivered to your inbox.

* Sign up for Job Alerts, What's On, Latest News and more...